updated at 11:46pm on 20/05/2019
Above and beyond
On Tuesday I went to collect my prescription but unfortunately the pharmacy told me the brand name of the drug I was on was no longer being manufactured and the GP would need to rewrite the script!
Frustrated, I contacted the surgery and a delightful lady on reception assured me she would look into it and get a further one written as soon as possible. She then rang me back explaining it could be sent to a particular chemist l orally open until late and would be done in the morning. Fabulous, I was very impressed. She then rang me again as she had managed to get it sorted, sent and ready the same evening!
I work in the NHS as a nurse and feel that someone going out of their way, to not only help, but go that extra mile, should be recognised and thanked.
So, again, thank you so much to one of your lovely, friendly receptionists who is a credit to your Practice!!
Visited in February 2019, Posted on 05 February 2019
Called at 8am, took a few goes to get through but got appt for today at 9.55. Saw the doctor who was excellent. Very friendly, helpful and professional. Took me through her diagnosis amd wrote down the plan. Thank you very much
Visited in January 2019, Posted on 31 January 2019
I would like to commend you on your reception Staff .
I don’t think I have ever had better service than I had this evening !!the two ladies on reception were both polite and very helpful so what started as a chore actually was an enjoyable experience
Well done to these two ladies you did the surgery proud
Visited in June 2018, Posted on 18 June 2018
Very helpful Receptionists
I seemed to have called the surgery a lot over the last few weeks and I must say every time I have called the receptionists have been so helpful with whatever query or request that I have had and have gone above and beyond to help.
Doctor's receptionists sometimes get a bad reputation but I have to say that at Bower Mount Surgery they couldn't be more accommodating.
Visited in January 2018, Posted on 12 January 2018
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