Spring and Summer at Bower Mount

Happy holidays from our family to yours!

As we move into the summer months, we would like to share important health information, practice updates, and local services that can help you and your family stay well.

Summer is a great time to enjoy the outdoors, stay active, and focus on your wellbeing, but it is also Happy holidays from our family to yours! important to stay safe in the sun, keep hydrated, and make sure vaccinations and health checks are up to date.

We would like to thank all our patients for your continued support, patience, and kindness as we continue to work hard to provide the best possible care for our community. 

Our Spring COVID booster programme will begin in April

Please look out for updates and ensure you book your appointment when invited

Reminder: You can contact the practice online using Anima for medical and administrative requests, helping us direct your query to the right team more efficiently

A big thank you to our patients for being part of our community - we loved seeing so many of you at recent events and in practice visits! 

Reminder: If you no longer need your appointment, please let us know as soon as possible so it can be offered to another patient 

Flu vaccinations: available for children between 2-3 years

Stay Safe & Well – Heat, Infections & Other Risks

Warm weather brings its own health challenges. Heat, sun exposure, and circulating 
infections such as flu, COVID19, RSV, norovirus, and meningitis can affect anyone, especially infants, older adults, and those with long-term conditions. Stay hydrated, practice good hygiene, and seek medical advice if unwell to protect yourself and others. 

Managing Chronic Conditions Hot weather can worsen asthma, COPD, heart disease, and diabetes. Take medications as prescribed, attend routine checkups, and avoid overheating. If symptoms worsen, seek help promptly.

Home Safety & Wellbeing Stay cool indoors with ventilation or fans, wear light clothing, and protect skin from the sun. Avoid strenuous activity during peak heat and maintain social connections for mental wellbeing

When to Seek Help Contact your GP or pharmacist for high fever, difficulty breathing, severe headache or neck stiffness (possible meningitis), worsening chronic conditions, or persistent vomiting/diarrhea.

Understanding Patient Concerns

Some patients felt there were delays in access to care and appointments

We understand that patients can feel frustrated when experiencing waiting times, difficulty accessing appointments, or not always seeing a preferred GP. We are reviewing our appointment system and clinic capacity to improve access, reduce delays, and support continuity of care wherever possible.

Some patients felt communication could be improved

This includes updates about test results, prescriptions, and callbacks. We are strengthening our internal processes to ensure patients are kept informed in a timely manner and are also encouraging use of the NHS App for quicker access to results and medical information.

Some patients felt there were inconsistencies in clinical and administrative experiences

We recognize that experiences can vary, including with triage, consultations, and reception support. We are enhancing staff training, supervision, and shared learning to ensure a consistent, high-quality experience for all patients

Some patients felt certain processes could be more efficient

This includes areas such as blood tests, prescriptions, and referrals. We are reviewing these processes to improve efficiency, reduce repeat visits, and ensure patients receive timely and effective care.

Some patients felt aspects of their care could be more thorough or personalized

We understand that patients value holistic and attentive care during consultations. We are reinforcing clinical standards and encouraging best practice across the team to ensure all assessments are comprehensive, patient-centred, and tailored to individual needs.

Patient Experience Highlights

What We Are Doing Well

Published: Apr 27, 2026