GP Assistant /Care Navigation
Please don’t be offended if you are asked what the problem is when you ring to book an appointment or telephone call.
This is about helping you get to the service you need!
GP Assistant/Care Navigation
You will notice your receptionist will ask for an outline of your problem when you ring to book an appointment, this is so you can be directed to the most appropriate service we are operating a triage system and the reception staff will ask for extra information from patients to ensure you are treated as efficiently as possible, this is discussed with a doctor.
This new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.
By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means people are seen first by the clinician that is best placed to manage their clinical problem.
Prescribing of over the counter medicines is changing
Your GPI nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of short-term, minor health concerns.
Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.
The team of qualified healthcare professionals at your local pharmacy can offer clinical advice to safely and effectively manage minor health concerns.
For more information and support visit the NHS website, nhs.uk/OTCmedicines.
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