When We Are Closed
Dealing With An Emergency
Call 999 in an emergency.
A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.
For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.
In a medical emergency you can access urgent paramedical help by calling 999 (or 911)
About NHS 111
NHS 111 is a new NHS telephone number to call when you need medical help fast, but if it is a life threatening emergency, you should call 999. NHS 111 is replacing the NHS Direct 0845 46 47 service.
Calling NHS 111 will get you through to a team of trained advisers, who are supported by experienced nurses/paramedics. They will ask you questions to assess your symptoms and give you the health care advice you need or direct you to a local service that can help you best.
The NHS 111 service is available 24 hours a day, 365 days a year.
Responsibility for providing medical cover out of hours is provided by NHS 111 and Integrated Care 24 (IC24).
In the event of an emergency outside of normal working hours between 6.00pm & 6.30pm, patients are advised to telephone Integrated Care 24 (IC24) - 0300 5555252
After 6.30pm dial 111 a new NHS 111 service which is also given on the practice answer phone service when the surgery is closed.
People with communication difficulties or impaired hearing can use NHS 111 via a textphone by telephoning 18001 NHS 111.
The new NHS 111 service is simple, free to call, easily remembered number available 24 hours a day, 365 days a year to help you get urgent care when you need it. Call 111 if you need medical help fast, but it is not a 999 emergency.